Strategic Planning and Operations Management


Your leadership team must have a vision for success and a plan for achieving it. This is the consideration of your operating model: your current people, processes, systems, data and strategy and how they work together to create value for you customers.


Strategic Planning is what keeps your organization in the lead in your market. You must constantly be innovating around you processes, value propositions, and risk controls. If you do not, the market will evolve without your organization keeping the pole position. Legal compliance, innovation, and market trends are constantly evolving. Maintaining an up-to-date and organized data management platform will help you maintain control and provide you certainty in your decision making process – then you can take the best actions to serve your customers. This is vital to both survive and thrive in today’s business environment, which is global, always on, and extremely dynamic. The correct information in the right hands is very powerful.


This is the work of your leadership team: to define the goals and the strategy of the business to succeed and deliver unique value based on your comparative advantages and expertise. This is a process of review of the different areas of your organization’s business. Specifically, your organization is looking for areas of technical debt, redundancy, manual processes that could be automated, disorganization, risk, and obsoletion. Try to identify areas that are not working well, that pose a risk of any sort, or that do not add value or are too costly to continue to maintain.


This can be done by reviewing each section and domain of your business. You can interview your organizations employees first, gather any existing documentation of issues, create run-lists and checklists, and start to create a business case and report that reviews your operations, and determines which ones need to be updated and/or replaced with newer and better approaches.